J2 Operations
J2’s robust backend operations provide maximum business and technology support and enables us to scale and grow as your company does.
Operations Overview
The management of company’s technology assets has become more complex over the years. With the explosion of cloud, looming cyber security concerns and the ability to work anywhere at any time, an MSP’s business model must have more structure and process than ever before.
At J2IT we take our operations very serious. We have several controls in place for managing your environment such as a dedicated J2 Help Desk, NOC, and SOC. We are process controlled starting with how we capture your environment, with documentation of your assets, network, and entire infrastructure. Our ticketing and routing process is streamlined to benefit your operations model. Sometimes the process is complex with many layers such as various vendors and manufacturers is that need to be involved in the support process. J2IT experienced project managers are always involved, to simplify the communication, status, and management of the entire support response, giving you peace of mind that everyone is on the same page for resolve and ensuring project/support success.
Operations Overview
The management of company’s technology assets has become more complex over the years. With the explosion of cloud, looming cyber security concerns and the ability to work anywhere at any time, an MSP’s business model must have more structure and process than ever before.
At J2IT we take our operations very serious. We have several controls in place for managing your environment such as a dedicated J2 Help Desk, NOC, and SOC. We are process controlled starting with how we capture your environment, with documentation of your assets, network, and entire infrastructure. Our ticketing and routing process is streamlined to benefit your operations model. Sometimes the process is complex with many layers such as various vendors and manufacturer is that need to be involved in the support process. J2IT experienced project managers are always involved, to simplify the communication, status, and management of the entire support response, giving you peace of mind that everyone is on the same page for resolve and ensuring project/support success.
J2 Help Desk
Business and revenue growth goals always exist but having the talent and resources to keep up with the new workload is time-consuming and expensive. The fully staffed help desk takes the daily tech support burden off your in-house staff so they can focus on high-value, business-growing projects. The J2 technical staff has open access to a plethora of reference resources, and collectively maintains more than 24+ distinct certifications, including the most essential IT certifications from Microsoft, CompTIA, Cisco, VMware, Linux, Oracle, and Amazon.
Level 1&2 Support
With J2 Help Desk, we are available 24/7/365. There is no problem we cannot solve for you, with level 1 through level 2-trained support techs equipped to resolve any endpoint, networking, security, or BDR issue thrown our way.
J2 Generalists
Your level 2-trained J2 Dedicated Tech offers skills to perform many high-demand tasks, including: monitoring dashboards and addressing or resolving hot issues, updating tickets in your PSA, resolving issues with non-NOC tools, and routine endpoint device administration and support.
J2 Specialists
Level 3 – J2 Dedicated Techs perform all level 2 tasks, plus add the following skills: complex troubleshooting, root cause analysis, solution development, technical resource mentoring, and problem identification to determine and solve for issues related to a particular resource or environment.
J2 Network Operations Center (NOC)
Behind the scenes, a lot goes on to keep your operations running—from network monitoring and system upgrades to patch management and more. That is where the J2 NOC takes over. Our NOC allows you to scale your business with the help of a team of specialized technicians that pick up the slack as you grow your business.
24/7/365 technical support
IT issues don’t adhere to the 9-5 work schedule. A hardware problem or software glitch can happen at any time. The J2 NOC is there 24/7/365 to fix whatever issue pops up. Our around-the-clock support extends your services to deliver your clients peace of mind day or night.
Network and device monitoring
Network monitoring is a given. So why waste your teams’ time on something your firm already expect from you? Handoff the behind-the-scenes IT work to the J2 NOC. Our techs handle even the most complex IT issues, so you and your team can focus on long-term strategy and value-added projects.
Patch testing and deployment
Patching is time-consuming, mundane, and one of your techs’ least favorite jobs. It is also an essential part of keeping your clients’ devices up to date and secure. Pass off patching to the J2 NOC. Our techs test, restrict, and deploy every patch to ensure the good ones are installed, and the bad ones get left behind.
BDR Management
Our NOC does not stop at endpoint and network management. With J2 BDR, the NOC manages the day-to-day BDR operations, from routine management to recovery processes when backups are needed most.
J2 Security Operations Center (SOC)
The J2 is here to help with our certified SOC II compliant Security Operations Center. Working as an extension of your team, our certified security analysts, cutting-edge threat intelligence, and latest solutions will manage all your security monitoring, 24/7. Your clients will be more secure and your business freer to scale and grow.
24/7/365 threat monitoring and response
With J2 Help Desk, we are available 24/7/365. There is no problem we cannot solve for you, with level 1 through level 2-trained support techs equipped to resolve any endpoint, networking, security, or BDR issue thrown our way.
Fully staffed team of security experts
The J2 SOC team includes certified security techs, including security analysts, incident response analysts, security researchers, and threat hunters. Do you already have a few security techs on staff? Our team will take care of alerting and triaging and consult your team when there are issues, they need to handle.
Cutting-edge security intelligence
The threat landscape is always changing. The J2 Cyber Research Unit is dedicated to identifying the latest threats, ensuring our SOC team is on high alert to catch what’s lurking in the shadows.
Cyber Security Remediation Services
Have you been breached? Is your data and IP being held hostage by Cyber criminals? Our CRU (Cyber Remediation Unit) specializes n breach management, data recovery, and stabilization.
